Terms and Conditions
- General conditions
The following terms and conditions shall apply to all orders placed by the customer to Daniela Barb Fashion SRL (the "Company") using the website shop.danielabarb.ro (the "Website").
By using the Website, you agree to observe the terms and conditions specified below (the "Terms"). Before placing an order, please make sure you have read and understood the Terms.
We reserve the right to amend these Terms without prior notice. Your order will be subject to the Terms published on the Website at the time of placing the order.
- Prices and delivery costs
The prices displayed on the Website include all taxes and charges provided by law, but do not include delivery costs.
Delivery cost for each delivery method is clearly indicated during the order completion process. If, for reasons which are not related to the client, we have to make more than one delivery for an order, you will bear a single delivery charge.
- Placing the order
As soon as your order is placed, you will receive an order confirmation email. If, for whatever reason, we cannot process your order, we will notify you by email in the shortest time possible. If we have already received payment for an order we cannot process, we will try to refund that amount using the same method as your payment. If this is not possible, we will ask you to provide us with additional information for reimbursement of that amount.
Orders can be delivered to a valid address in Romania. Orders are shipped in the order in which they were placed. We intend to deliver your order within 3-5 business days of receipt. Delivery may, however, take longer for products that are out of stock (but for which there is the possibility of manufacturing the products in our workshop), but no more than 30 days from the date of order confirmation. In this case, we will inform you by e-mail or by phone (if you have provided us with your e-mail address or telephone number) about the estimated date of delivery of such order. If the delivery deadline exceeds 30 days from the placement of the order, you can either accept an extension of the delivery date or cancel the order.
Deliveries in Romania are made by courier services providers, between 9am and 7pm on weekdays. The shipping of all orders on the Romanian territory are free of charge. Orders with delivery within the European Union or the European Economic Area, the value of which is in excess of 1,500 lei, are free of charge; for orders delivered within the European Union or the European Economic Area whose value is less than 1,500 lei, a shipping charge of 100 lei will apply (except for orders delivered in Bulgaria or Hungary, where the shipping charge will be of 50 lei).
For deliveries to countries other than Romania or the Member States of the European Union / European Economic Area, the orders may only be placed by e-mail. Once the order has been placed, we will email you the proforma invoice that will mention separately the product price and the international delivery costs (by reference to the courier services provider’s fees). In this case, the payment will be made by bank transfer, and the order will be dispatched only after the confirmation of the payment of the price for the products and of the shipping charges.
For placing orders by phone or for any issues related to the delivery of orders, please contact us by phone (+4 0727 752 942) or by e-mail (email@example.com).
- Order cancellation and returns
If you purchased a product from the online store and/or did not come to our showroom (for example, by phone or e-mail), you have the right to cancel and return your order within 14 days, for any reason whatsoever.
If you paid for these products, you will be refunded an amount that will include the actual shipping charges paid for the delivery of the order, and a return fee will be deducted if the product has already been shipped to your address. The return fee will be, as follows: (i) 100 lei, for deliveries within the territory of the European Union or the European Economic Area and (ii) 50 lei, for deliveries in Bulgaria or Hungary. No return fee shall apply for the deliveries within the Romanian territory. If you choose to keep certain items and partially cancel the order, the return fee will no longer be paid.
The Company reserves the right to limit the ability to purchase products or services available on the website at any given time to a customer, depending on his or her previous behavior.
- Information on the exercise of the right of return
You have the right to withdraw from this contract (right of return), without giving any reasons, within 14 days. The withdrawal period expires 14 days from the day you or a third party, other than the carrier, indicated by you, shall enter into the physical possession of the products.
In order to exercise your right of withdrawal you must inform us at our postal address (Daniela Barb Fashion SRL, Bulevardul Gheorghe Şincai nr. 15B, etaj 4, apartament 34, Sector 4, București) or by e-mail (firstname.lastname@example.org) of your decision to withdraw from this contract using an unequivocal statement, such as a letter sent by post or email. To do this, you can use the attached withdrawal form; however, its use is not mandatory. In order to comply with the withdrawal deadline, it is enough to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw, we will refund any amount we have received from you, except for the additional costs of choosing a different delivery method than the standard delivery we provide and also except for the return fee referred to in paragraph 5 above, without undue delay and in any case no later than 14 days as of the date we are informed of your decision to withdraw from this contract. Product return costs (e.g., courier costs or postal service costs) will be entirely borne by you.
We will make the refund using the same payment method as the one used for the original transaction, unless you have expressly requested another refund method; in any case, you will not be charged additional fees as a result of such refund. We may postpone the refund until the date we receive all the returned products or until you have provided proof that you have sent back the products, whichever date is the nearest.
Products must be shipped or directly handed to us without undue delay, and in any case within 14 days of the date you notified us about the withdrawal. The term is met if products are sent back before the expiry of the 14-day period.
The return of the products and the full refund of the products according to Section 5 (Order cancellation and return) will be accepted only on condition that all products are returned in the same condition they were upon receipt: the products must not have been damaged, washed, modified or worn (except for being tried) and that any labels of the product or of the parcel must be intact. In addition, we recommend that product testing be done without removing the label or labels attached thereto.
All parcels contain a pre-printed return form that you can use if you decide to return an item.
- Payment methods
Credit or debit card
You can enter payment details when placing your order using a valid credit or debit card (VISA or Mastercard). Payment is processed in the 3D-Secure system through our payment processor, Netopia/MobilPay.ro . As such, the payment is made on a redirected and secured page by mobilpay.ro.
Cash on delivery
You can choose to pay in cash on delivery when you receive the goods, without any additional expense.
You may choose to pay by bank transfer to our company account on the basis of a proforma invoice communicated in the manner agreed with you. In this case, the products will be dispatched only after confirmation of payment by bank transfer.
Our company complies with all the warranty regulations.
Before being delivered to the customer, each product is checked for quality and compliance with the placed order. Please let us know if the packaging and/or the purchased products have any defects.
- Intellectual Property Rights
All intellectual property rights, such as trademarks and copyrights on our websites (www.danielabarb.ro and shop.danielabarb.ro) or in relation to our products, belong to Daniela Barb Fashion SRL. Any use in any way of the content published on our websites without the prior consent of our company is strictly forbidden.
- Company Information
Daniela Barb Fashion SRL
Address: Bulevardul Gheorghe Şincai nr. 15B, etaj 4, apartament 34, postal code 040314, Sector 4, Bucharest, Romania
Sole registration code: 33357817
Trade Register number: J40/8059/2014
Phone: (+4) 0727 752 942